FAQ / Help

Here are answers to some common questions you may have. If the answer to your questions isn't here, check out our support page or you can contact us and we'll find the answer for you.

Customer Information

Who is Alinta Energy Assist?

Where can I find the Customer Charter

What is the impact of the removal of carbon tax on energy prices?

General

How often do I receive my Alinta Energy bill?

Why is my gas bill higher than usual?

Have we answered your question?

Does the supply charge apply even if I have gas connected but don't use it?

Is there a State Government Energy Rebate for pensioners and other concession card holders who are Alinta Energy customers?

What is the supply charge for?

Does Alinta Energy provide any services for customers with special needs?

What is the account establishment fee for?

What is an estimated account?

How can I calculate my next bill?

Will Alinta Energy ever ask for my personal details over email?

Having trouble seeing your bills in MyAccount

Have you added your Alinta account number to your "Your Account" profile?

Do you have more than one account with Alinta?

Your bill does not appear, you get a blank page when clicking on due date