Standard Retail Contract

Our Standard Retail Contract contains the terms and conditions applicable to our sale of energy to you as a small customer. It is governed by the National Energy Retail Law and National Energy Retail Rules. The Standard Retail Contract does not apply if you are on a Market Retail Contract.

For Victorian customers, until the National Energy Retail Laws and the National Energy Retail Rules are adopted in Victoria, the energy laws applicable in Victoria are the Electricity Industry Act 2000, the Gas Industry Act 2001 and the Energy Retail Code made by the Essential Services Commission.

Our Standing Tariffs are the prices payable under our Standard Retail Contract as varied and published here:

Standard Retail Contract - Download

Our Standing Tariffs are detailed in the applicable energy price fact sheets or price and product information statements provided below and are the prices payable under our Standard Retail Contract.

Standard Retail Contract - Residential  
Disclosure statement - Electricity Download
Disclosure statement - Gas Download
Price And Product Information Statement Electricity - Standing Offer
Download
Price And Product Information Statement Gas - Standing Offer
Download