Metering & Supply Installation

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Requesting a new energy connection may seem daunting, but we’re here to help guide you through the process. For those looking to request several energy connections, it’s become even simpler for Alinta Energy customers to submit, manage and handover multiple energy accounts with Connect Assist.

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What is Connect Assist?

Connect Assist is an online portal that makes it simpler for builders and tradies to request and manage energy connections for multiple sites.

  • Request a new connection in minutes
  • Manage all your sites anytime and on any device
  • Stay up to date with email updates & alerts
  • Expert local support when you need it
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Connect Assist Portal

To manage multiple energy connections, register for Connect Assist and submit a request from within the online portal.

Register or Login

FAQs

For one off connections, find out more details here.

To manage multiple energy connections, register for Connect Assist and submit a request from within the online portal.

There is no retailer paperwork required, so you can submit your connection request through Connect Assist or by giving us a call on 1300 669 950.

For Ausgrid applications, you’ll need to submit a request through Ausgrid before contacting us. When this has been approved, you’ll receive a reference number that we will ask for when you submit a connection request with us.

For Endeavour Energy and Essential Energy applications, the National Metering Identifier (NMI) will be provided through Connect Assist. Once you’ve received the NMI, you’ll have to complete a connection application on the Endeavour Energy website or the Essential Energy website.

Get in touch with our New Connections Specialist Team, who are based in Melbourne. Give us a call on 1300 669 950 or send us an email at builders@alintaenergy.com.au.

If you’ve submitted your connection requests through Connect Assist, then you’ll be receiving automatic status updates and all our communications from within the portal.

If you have any questions, you can ask us through the Connect Assist portal or alternatively, you can give us a call on 1300 669 950 and select Option 1 to be directed to our onshore specialists.

Registering for Connect Assist is free and always will be.

We will only pass on any network fees for new connections. We do not add any margin to these fees, nor do we charge for meter installations in NSW, QLD and SA.

There are no charges for standard gas connection and for any complex jobs, we’ll obtain a quote so you know what the charges will be before any work commences. Rest assured, we won’t add any margin or additional fees to this quote either.

One-off Connections

If you’re building a new home, renovating an existing one or making a one-off connection request, learn how to get connected below.


Acknowledgement of Country
Alinta Energy acknowledges the Traditional Custodians of the land on which we live, work and conduct our business operations.  We acknowledge the continuing connections of Aboriginal and Torres Strait Islander Peoples to Country and community. We pay our respect to their Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander people.

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