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A bill is likely to be higher than expected due to a change in your energy consumption habits. We recommend doing a home energy audit and reviewing our tips to avoid bill shock.
If you are struggling to pay your bill, it's possible to request an extension in MyAccount or via the Alinta Energy app. There may also be other financial assistance options we can provide for you depending on your personal situation.
An estimated bill will occur when the distributor is unable to read your meter or they haven't provided us with your meter data. When this happens, we'll calculate the estimate based on your property's previous usage pattern.
To avoid future estimated bills, please make sure there is clear access to your meter and it can be read.
If you'd like to submit a self meter read as a correction to an estimate, this can be done via MyAccount.
A MyAccount error will occur if you're using the wrong login email or password. It's also possible that the phone number listed on your account isn't the one you're using to log in.
We have some helpful troubleshooting tips on the MyAccount information page.
If you're still encountering difficulty, please contact us and we'll be happy to assist you.
If you're due a refund, it will automatically be credited to your next bill. You can check your current account balance by logging in to MyAccount or in the Alinta Energy app.
Your tariff and a breakdown of your usage costs can be seen on your bill under the section titled 'Understand your bill'. In this section you'll also be able to see whether your changes are based on an estimate or an actual meter read.
More information can be found via the helpful links below.
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A bill is likely to be higher than expected due to a change in how you're consuming gas. A cold snap in the weather, extra house guests, and even outdated appliances can all contribute to a spike in your bill.
We've put together some energy saving tips to consider if you've noticed your bill becoming more expensive.
An estimated bill will occur when the distributor is unable to read your meter or they haven't provided us with your meter data. When this happens, we'll calculate the estimate based on your property's previous usage pattern.
To avoid future estimated bills, please make sure there is clear access to your meter and it can be read.
A MyAccount error will occur if you're using the wrong login email or password. It's also possible that the phone number listed on your account isn't the one you're using to log in.
We have some helpful troubleshooting tips on the MyAccount information page.
If you're still encountering difficulty, please contact us and we'll be happy to assist you.
It's important to act immediately when you smell gas. Firstly, make sure all gas appliances are turned off and that the pilot light (a small flame that lights the main burner) has gone out. Open as many windows or doors as possible to ventilate the room and disperse the gas.
If you think gas is still being emitted even when all appliances are turned off, you should switch off the main gas supply tap and call ACTO Faults and Emergencies on 13 13 52.
Read more about what to do when there's a gas leak or outage.
You can browse and compare all Alinta Energy plans on our website.
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