Information for Business Energy

Business electricity customers

Electricity performance reports

Section 13.1 of the Code of Conduct for the Supply of Electricity to Small Use Customers 2016 (Code) requires that a retailer prepare a report each year setting out the information specified by the Authority. This report has been prepared by Alinta Sales Pty Ltd (Alinta Energy) in accordance with the Code requirements, and provides information on the following areas:

  1. Customers
  2. Affordability and Access
  3. Disconnections for Non-Payment
  4. Reconnections
  5. Complaints
  6. Compensation payments
  7. Call Centre Performance

Alinta Energy is able to supply electricity only to customers that use at least 50 megawatt hours (MWh) of electricity per annum.  In addition, the Code applies only to customers that consume not more than 160 MWh of electricity per annum. Consequently, the data provided in this report relates only to Alinta Energy’s customers consuming more than 50 MWh but less than 160 MWh of electricity per annum.

Further, whilst Alinta Energy is not precluded from supplying electricity to residential customers that consume more than 50 MWh per annum, it does not currently supply electricity to residential customers.

Information on pricing

Continuing Supply Tariff

The Continuing Supply Tariff is an interim tariff that will come into effect if, after your current supply agreement with Alinta Energy has ended, you continue to use electricity without entering into a new supply agreement with Alinta Energy.
As at 1 September 2013, the Continuing Supply Tariff is structured as follows:
  • Peak tariff of 47.24 cents per kilowatt hour (c/kWh) (incl. GST) and
  • Off-peak tariff of 18.89 c/kWh (incl. GST) and
  • Daily supply charge of $2.19 (incl. GST)

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