Alinta Energy App Help and Support
Got a question about the Alinta Energy app? Check the answers below. If you don't find the answer you're looking for, complete the form and our team will look into it for you.
About the app
You can download the app from the App Store or Google Play.
To check if you have the latest version of the app, go to your device's App Store. If you see an "Update" button, tap it to install the latest version.
You can share feedback in the app by going to the Help & Support section and selecting "Give feedback".
Please complete the app support form to report any issues with the app.
Accessing the app
Recheck the email address you entered or try logging in to MyAccount online. If you can log in online, then you will be able to access the app via the same details.
If you are still having issues, please complete the app support form.
Tap on "Forgot or create password" if you need to reset your password. Enter the email address associated with your MyAccount and we'll send an email with instructions.
When we send you an SMS verification code, you will see the last 3 digits of your mobile number displayed on the app. Please check if this is correct. If it's not the correct number, please complete the app support form and we'll help to update it for you.
Note the 6-digit verification code you receive on your mobile expires after 5 minutes. After this, you'll need to tap 'Resend code' to get a new code and try again.
The Alinta Energy app is currently only available for our customers in New South Wales, Victoria, Queensland and South Australia. We will announce when the app becomes available for Western Australia customers.
Using the app
Your 8-digit customer number can be found at the top right of most letters and emails you receive from us. Please do not enter your 9-digit electricity or gas account number.
