A guide to your energy contract

Your energy contract with us is made up of the following parts:
  • your offer;
  • our energy price fact sheet;
  • the contract terms included in the following pages; and
  • where applicable, a direct debit arrangement.
You would have been made aware of a lot of the details about your energy contract and the plan you’ve chosen before you signed up with us. Please also take the time to read through the contract terms to ensure you’re familiar with our obligations and your obligations.

This energy contract only applies whilst you are a small energy customer. You must immediately notify us if you are not, or you cease to be, a small energy customer. 

If you are not, or you cease to be, a small energy customer then this energy contract will cease to apply. Your supply will continue on the standard contract terms that apply to non-small customers. This includes tariffs and pricing that apply to non-small customers. We will give you notice of your new contract terms, tariffs & pricing as soon as possible after we become aware of your change in customer status. These conditions will apply until you either enter into a new contract with us or another retailer.

Our aim is to provide you with options to choose from, so you can pick the plan which best suits your particular needs.
We recommend you read this energy contract and make sure you understand all the details. Please contact us if you have any queries.

Energy Contract Booklet - National Download (1.8 Mb)

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