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Frequently Asked Questions

Welcome to our frequently asked questions, we are constantly updating this area so if you have a suggestion simply email us and we will add it.

General

How often do I receive my Alinta Energy bill?

Why is my electricity or gas bill higher than usual?

What is the supply charge for?

Does the supply charge apply even if I have electricity and gas connected but don't use it?

How can I calculate my next bill?

What is an estimated account?

Have we answered your question?

Will Alinta Energy ever ask for my personal details over email?

When will you launch in NSW?

Customer Information

What is the impact of the removal of carbon tax on energy prices?