Cancellation notice

Right to cancel your contract (new accounts only)

You have a right to cancel your contract without any reason within 10 business days from and including the day after you signed or received your contract together with our disclosure statement.

To cancel your contract, complete the notice in the form below and send it to us. Alternatively, call us, write us a letter or send us an email. Here are our details:

Postal Address:Alinta Energy
GPO Box 1302
Melbourne VIC 3001

Address:

Level 16,
60 City Rd,
Southbank VIC 3006
Phone:13 37 02
Fax:1300 781 235
Email:customer.service@alintaenergy.com.au

 

If we have not complied with the law in relation to unsolicited consumer agreements, you may also have a right to cancel your contract with us by contacting us, either orally or in writing. You may have up to 6 months to cancel your contract.

Please note that the form should only be used within the cooling off period for new customers. If you wish to move out of your property or close your account with Alinta Energy outside of this 10-day cooling off period, you will need to contact Alinta Energy.