Understanding your energy costs and rates

If you’ve recently received a rate change notice from us, find out more about what's happening along with energy saving tips and what financial support is available.

What's happening with my rates?

Here are ways to help you understand and manage your energy usage

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Energy costs explained

The energy market can be complex. Your bill is made up of a number of costs and we want to explain what they are.

Read about the costs of energy
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High Bill Teaser

Understand your energy bill

It's important to first be familiar with your current energy usage and costs. We've created a guide to explain your bill and provide information.

Your energy bill explained
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Energy saving tips

There are a few simple changes you may be able to make that could help lower your household costs.

Learn how to reduce your energy usage

I may need help with paying my bills, what support is available?

If you feel like you may need some support, we can help you access a range of different payment options and assistance programs.

Government assistance
Government assistance

Find out what government assistance may be available including the Energy Bill Rebate.
Payment assistance
Payment assistance

Short and medium-term options to help manage your energy bills.
Alinta Assist Program
Alinta Assist Program

Ongoing and tailored support during times of financial difficulty.

Frequently asked questions

We know that energy pricing can bring with it many questions, so we've provided answers below to some of the most common questions you may have.

More than great energy.

That's better™.