Getting Customers Connected

Structure of half-built house showing timber frame and bricks against a cloudy sky

Connecting your customers

This page explains the 4 steps to connecting customers with a gas supply

Step 1. Open an account with Alinta Energy

Property owners can open the account, or the home builder can do it on their behalf.

The Property Owner

Open an account and we'll send an account number to share with your home builder

The Home Builder

For new developments or to open an account on behalf of the property owner, complete the Request for Account (RFA) form below.

Step 2. Register a connection request

Your gas fitter must register a connection request by completing the Request for Gas (RFG) form below

Request for gas form

Step 3. Distributor connects the property's supply

We’ll send a connection request to the gas network operator who will install a gas service pipe and meter at the property. In Western Australia, the network operator is ATCO Gas.

Step 4. Tradesperson installs appliances

Your gas fitter will do any necessary pipe work and install your appliances ready for use.

More than great energy.

That's better™.

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Acknowledgement of Country

Alinta Energy acknowledges the Traditional Custodians of the land on which we live, work and conduct our business operations. We acknowledge the continuing connections of Aboriginal and Torres Strait Islander Peoples to Country and community. We pay our respect to their Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander people.

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Getting Customers Connected

This page explains the 4 steps to connecting customers with a gas supply

Step 1. Open an account with Alinta Energy

The Property Owner

The Home Builder

Step 2. Register a connection request

Step 3. Distributor connects the property's supply

Step 4. Tradesperson installs appliances

More than great energy.

That's better™.

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